Measuring Success: The Role of Evaluations

Given the substantial investment in model training, tracking improvement becomes crucial. Evaluation datasets (“evals”) provide standardized metrics for specific capabilities, enabling teams to make data-driven decisions about model development and deployment.
Evaluations are not just metrics—they’re your compass for model improvement. Without proper evals, you’re flying blind.

Structure of Evaluation Datasets

Each evaluation dataset contains three core components:

Test Prompts

Questions or tasks that test specific model capabilities

Ground Truth

Correct answers or validation criteria for scoring

Scoring Logic

Mechanisms to evaluate model outputs against expectations

Key Evaluation Challenges

Benchmark Limitations

Standard benchmarks come with inherent challenges:
MMLU (Massive Multitask Language Understanding)
  • 57 subjects across STEM, humanities, social sciences
  • Multiple-choice format
  • Risk: May not reflect real-world application needs
GSM8K (Grade School Math)
  • 8,500 grade school math problems
  • Tests mathematical reasoning
  • Risk: Limited to basic arithmetic scenarios
HumanEval
  • 164 Python programming problems
  • Tests code generation abilities
  • Risk: Doesn’t cover all programming paradigms
Chatbot Arena
  • Human preference comparisons
  • Real-world conversation quality
  • Risk: Subjective and resource-intensive

Creating Custom Evaluations

1

Define Evaluation Objectives

Clearly articulate what capabilities you’re measuring:
  • Specific skills (e.g., SQL generation, medical diagnosis)
  • Quality attributes (accuracy, safety, style)
  • User satisfaction metrics
  • Business-specific KPIs
2

Design Test Cases

Create comprehensive test suites:
  • Easy cases: Baseline functionality
  • Medium cases: Typical use scenarios
  • Hard cases: Edge cases and complex reasoning
  • Adversarial cases: Potential failure modes
3

Establish Scoring Criteria

Develop clear, reproducible scoring methods:
  • Automated metrics where possible
  • Human evaluation rubrics when needed
  • Combination approaches for nuanced tasks
4

Validate and Iterate

Ensure evaluation quality:
  • Test on known good/bad models
  • Verify inter-rater agreement
  • Adjust based on initial results
  • Document all assumptions

Human Evaluation Approaches

Likert Scale Rating

Annotators rate outputs on scales (1-5, 1-7):
  • Helpfulness
  • Accuracy
  • Relevance
  • Clarity

Pairwise Comparison

Compare two model outputs:
  • Which is better?
  • By how much?
  • On what criteria?

Error Categorization

Classify types of failures:
  • Factual errors
  • Logic errors
  • Style issues
  • Safety violations

Task Completion

Binary success metrics:
  • Did it solve the problem?
  • Is the answer usable?
  • Does it meet requirements?